Jordan Hayes is a staff writer at Build With Her Magazine covering DevOps, site reliability engineering, and the systems that keep production running. She previously worked as an SRE at a major payments infrastructure company.

I was two performance cycles from principal. I asked to be moved to management instead. My skip-level thought I was making a mistake. She was probably right.

For eight months, Yael Ben-David and her team built the machinery to make a 3 a.m. page feel like nothing. Boring was the goal. Here is what it took.